Business Studies

Consumer Protection

Questions Bank

  • Consumer Rights under the Act are (i) Right to Safety, (ii) Right to be Informed, (iii) Right to choose, (iv) Right to be Heard, (v) Right to Seek Redressal, (vi) Right to Consumer Education.
    2018-02-12 15:18:27
  • Consumer Responsibilities is to exercising his rights, a consumer should also keep in mind his responsibilities while purchasing, using and consuming goods and services
    2018-02-12 15:17:35
  • Responsibilities of Consumers are (a) Awareness of Rights;  (b) Quality Conscious; (c) Insist on Cash Memo;  (d) Redressal of Grievances; (e) Cautious Reliance on advertisement; (f) Full Information; (g) Knowledge about the Risk Involved; (h) Respecting the Environment; (i) Formation of Consumer Society
    2018-02-12 15:17:14
  • Ways and Means of Consumer Protection states the objective of consumer protection can be achieved these include (i) Self Regulation by business, (ii) Business Associations, (iii) Consumer Awareness,  (iv) Consumer Organisations, (v) Government
    2018-02-12 15:16:09
  • Importance of Consumer Protection are (i) It is in the long-term interest of business,  (ii) Business uses society’s resources, (iii) It is a social responsibility of business, (iv) It has moral justification, (v) It avoids government intervention in the functioning of business
    2018-02-12 15:15:13
  • Redressal Agencies under the Consumer Protection Act of three-tier enforcement machinery at the District, State, and the National levels. They are referred to as the
    (a) ‘District Forum’,  (b) ‘State Commission’, and (c) ‘National Commission’
    2018-02-12 15:14:03
  • Who can File a complaint (a) Any consumer; (b) Any registered consumer association;  (c) The central or state government;  (d) One or more consumers on behalf of numerous consumers;  (e) A legal heir or representative of a deceased consumer.
    2018-02-12 15:13:00
  • Important Consumer Organisations is to protect and promote consumers' interest  (a) Consumer Coordination Council, Delhi;  (b) Common Cause, Delhi;  (c) Voluntary Organisation in Interest of Consumer Education (VOICE), Delhi;  (d) Consumer Protection Council (CPC), Ahmedabad;  (e) Consumer Education and Research Centre (CERC), Ahmedabad;  (f)  Consumer Guidance Society of India (CGSI), Mumbai;  (g) Mumbai Grahak Panchayat, Mumbai.
    2018-02-12 15:11:47

  • 2018-02-12 15:10:18

Questions Bank -

Ans. Consumer protection Act 1986 is an Act of the Indian Parliament enacted in 1986 to protect the interests of the Indian Consumer. It makes provision for the establishiment of consumer councils and other authorities for the settlement of consumers disputes and for matters connected therewith also.

Ans. According to the provisions of the Consumer Protection Act 1986, a consumer is the person who buys goods and services for consideration or under deferred payment basis as well as the person who uses such goods for services with the permission of the buyer. A person who buys goods for commercial purpose is not a consumer under the provisions of the Consumer protection Act 1986.

Ans. (a) To protect and promote the interest of the consumers.
(b) To establish consumer councils in order to protect the rights of the consumers.

Ans. All orders passed by the National Commission where the aggrieved party is dissatisfied with the order are appealable before Supreme Court.

Ans. The consumer should have knowledge about the rights and reliefs available to him is case a product or service falls short of his expectations.

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